We want you to be fully satisfied with your purchase. If you’re not, we’re here to help.
Return Window
We offer a 30-day return policy, starting from the day you receive your order.
Return Eligibility
To qualify for a return:
- The item must be in its original condition — unused, unworn, with tags, and in its original packaging.
- You must provide a receipt or proof of purchase.
How to Start a Return
To initiate a return:
- Contact us at 📧 support@ohsolefun.com.
- If your return is approved, we will provide a prepaid return shipping label and instructions.
- Do not return items without prior authorization — they will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue promptly.
Non-Returnable Items
The following items are not eligible for return:
- Sale or clearance items
- Gift cards
- Hazardous materials, flammable liquids, or gases
If you are unsure about your item’s eligibility, feel free to contact us.
Exchanges
To get a different item quickly, we recommend:
- Returning your original item following the process above
- Placing a new order for the desired item once your return is accepted
Refunds
Once we receive and inspect your returned item:
- We’ll notify you of the approval or rejection of your refund.
- If approved, your refund will be automatically issued to your original payment method.
⏱ Note: Your bank or credit card provider may take a few business days to process the refund.
Need Help?
For any return-related questions, don’t hesitate to contact us at:
📧 support@ohsolefun.com